A Guideline for an Outpatient Guidance System for use in General Hospitals

Title
A Guideline for an Outpatient Guidance System for use in General Hospitals
Authors
김건희박주경한만철박현철정다영박세형이성일하성도
Keywords
Outpatient guidance system; General hospital; Outpatient services; Process; Location
Issue Date
2011-07
Publisher
Lecture notes in computer science
Citation
VOL 6769, NO 1, 261-269
Abstract
This paper presents a guideline for a hospital guidance system that provides outpatients with guidance about their process and location. When visiting general hospitals, outpatients often encounter difficulties in understanding the hospital process and in knowing where to go next during that process. To address this issue, we initially conducted an ethnographic interview of fifteen outpatients to determine their needs, interviewed hospital staff to discover exceptional cases, and then analyzed the hospital process for outpatients to uncover any timing difficulties so as to specify the proposed guidance service. Considering the findings of the user study and the result of a domain analysis, we formulated the outpatient guidance service. The outpatient guidance system is presented here as an example.
URI
http://pubs.kist.re.kr/handle/201004/40587
ISSN
0302-9743
Appears in Collections:
KIST Publication > Article
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