Exploring ICT for the Elderly: By Analyzing the Elders’ Needs for Information Acquisition and Delivery

Abstract

With becoming an aging society rapidly, the digital divide among the elderly is expected to emerge as a social problem. In order to bridge the digital gap between the elderly and the general public, it is necessary to find out what difficulties the elderly have in using information and communication technology (ICT) and what technologies and services they need. In order to figure out those issues, we conducted three phases of study: ICT literacy survey, interview, and design workshop (N=10). This study has three major findings. First, from the physical view, the elderly found ICT that reduces their movement distance attractive. Second, from the cognitive perspective, services which reduce the gap between the real physical ability of the elderly and the perceived ability of them by themselves are needed. Lastly, from the psychological view, an intuitive and natural interface is needed for the elderly who are afraid of learning new technology.