Optimizing Profitability of E-Scooter Sharing System via Battery-aware Recommendation

Abstract

In e-scooter sharing systems, users randomly select and use e-scooters based on inaccurate battery information. This simple rental policy leads to low profitability on two fronts. First, inaccurate battery information causes unexpected device shutdowns, causing negative user experiences and refunds. Second, randomly selected e-scooters increase operation costs for battery management. In this paper, we propose e-scooter recommendation system, EcoRide, which provides accurate battery estimation and profitable e-scooter selection to maximize profitability of sharing systems. To this end, we propose a battery estimation considering four factors, i.e., battery state, temperature, user weight, and road slope, that affect the available battery energy in e-scooter applications. We define a parameter, dynamic voltage threshold (DVT), to represent dynamically changing battery energy, and use it to estimate battery availability. Next, to achieve cost-effective e-scooter selection, we introduce a multi-agent reinforcement learning (MARL)-based technique to learn policies that minimize operation costs. We define sharing system operation as a MARL problem with an objective function based on battery management costs. To cope with unstable training due to a wide service area and multiple requests, a centralized training technique is adopted. The proposed battery estimation and e-scooter selection technique are validated through actual driving tests and a sharing system simulator, respectively. Additionally, our case study using open data from Washington D.C. demonstrates a profit gain of up to 68% with EcoRide.